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FAQ's

Can I find your crash pads in stores?

Yes! Currently, we are in the following locations:

 Outdoor Gear Exchange
 37 Church St
 Burlington, VT 05401
 802.860.0190

 Urban Rocks Gym
 1007 Appling Street
 Chattanooga, TN 37406
 423.475.6578

 Wilson's Eastside Sports
 224 North Main Street
 Bishop, CA 93514
 760.873.7520

 Carabiners Indoor Climbing Gym
 328 Parker Street
 New Bedford, MA 02740
 508.984.0808

 Carabiners Indoor Climbing Gym
 85 Mill Plain Rd
 Fairfield, CT 06824
 203.416.5500

 Rock and Snow
 44 Main Street
 New Paltz, NY 12561
 845.255.1311

 The Edge-Halfmoon
 1544 Rte.9
 Halfmoon, NY 12065
 518.982.5545

 

Do you install gym flooring?

Yes! No job is too big or too small.  Send us your vision at info@stonelickclimbing.com and we'll help you create it.  We also do custom orders for big pads.  


Why are your foam mats slightly heavier than other brands?

As a general rule the heavier the weight of the foam the longer the foam will last. There are exceptions but 99% of foam mats are made of polyurethane (open cell) and polyethylene (closed cell), which adhere to the principle that higher weight equals longer life span.  We use better materials to give you a better product. We think you can handle an extra pound or two. You're burly enough!

 

Can I just order replacement foam for a pad from another brand?

Sure you can! If the foam in your current mat is worn, we can replace foam for most types of pads. Send us a message at info@stonelickclimbing.com and we’ll be happy to work with you!

 

What makes your step hinge different?

Our step hinge design solves all issues that every other pad fails to address. It takes more time and focus to create our hinged pads, but we know it’s worth it.

No other hinge will stay flat on the ground, prolong the life of all layers of foam and maintain a no-break/split on the landing zone.

  • No gap in coverage over the landing surface
  • Stays flat on the ground
  • No layer of foam will prematurely wear out due to folding like hybrid hinges and taco designs
  • Objects can't go through all layers of foam creating a dangerous landing area

 

How long does it take to receive my order?

Orders will typically ship within seven to ten business days of purchase, pending availability and credit card verification. 

  If you have questions regarding your order, please contact us via email at orders@stonelickclimbing.com or call, Monday-Friday 9AM-5:30PM EST at                      (562) 546-2379.

 

What's your return policy?

We do not accept returns. If you have an issue with any of our products we will be happy to work with you. We started this business to make the best product possible. If you are unsatisfied, please tell us how we can improve.